NetServe

Loyal clients rely on Manhattan for hardware and software sales, service, on-site and remote support, network monitoring, 24x7x365 response, training, e-Learning, IT staffing, consulting and design. Our experience upgrading, managing and relocating literally thousands of computers has helped to distinguish us from our competitors. In addition, our staff manages and supports hundreds of LAN WAN networks, provides expert advice and hands-on support and is available for outsourced assignments of any duration.

Manhattan Information Systems understands that businesses are constantly challenged by the task of managing the demands of growing their business while coping with continuous technology challenges

We have created the Advanced Technologies Group (ATG) to provide managed support services. ATG's focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. We want to help you realize the productivity gains and ROI you have been expecting from your computer systems.

NetServe from ATG consists of various service level offerings that provide affordable proactive IT management and support to growing businesses. Utilizing our unique framework for providing managed IT services, ATG provides a range of proactive services to keep your computer systems up and running and your people and business productive.

It's not just about monitoring, that just lets you know something is wrong.

It's not just about remote access to your systems to troubleshoot issues.

By utilizing technology, daily, weekly, and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail.

As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.

Proactive managed services eliminate the scenario of calling and waiting for the "computer guy." Potential issues and problems are prevented. Systems and people remain productive and working. In the case where problems occur, response times can often be within minutes.

Consistency is the cornerstone of NetServe. Consistency creates reliability and renders no surprise expenditures or billings. How many times have you received a bill that you couldn't understand or begin to determine if it was justified?

Each program is based on the following:

NetServe Features

To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported, and retained for analytical, historical, and audit purposes.

NetServe Benefits

Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs. We can advise on the best solutions for your current and future needs.

ATG provides you with a single source of professional expertise and resources your need to streamline system management and support functions at an affordable price. ATG uses advanced processes, tools, and methodologies to deliver superior services that match your needs.

You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. ATG will help you turn your data networks into an effective, efficient component of your growing business.

Comprehensive Server Management

Our comprehensive server management keeps your servers running, available and secure.

Server Service Level Program

  • Security Patch Management - SQL Server, Exchange, IIS, OS
  • Virus Definition Management
  • Backup Management
  • Firmware Management
  • Service Monitoring and Notification
  • Event Log Monitoring
  • Disaster Recovery Coverage

Multiple Service Levels for Workstation Management

Our comprehensive Workstation level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality.

Level 1 Service Program

Provides the basic services to keep the workstation secure and notify us of any imminent problems.

  • Security Patch Management
  • System Log Monitoring
  • Virus Protection Management
  • Daily System Audits
  • End User Support Portal
  • Monthly Management Reports

Level 2 Service Program

Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation.

  • Security Patch Management
  • System Log Monitoring
  • Virus Protection Management
  • Daily System Audits
  • End User Support Portal
  • Monthly Management Reports
  • Application Deployment
  • Application Addition and Change Notification
  • Hardware Change Notification
  • Security Log Monitoring
  • Application Log Monitoring
  • Security Log Monitoring
  • Spyware Removal and Management
  • Bandwidth Usage Tracking
  • Asset Management
  • Report Generation
  • Remote Management

Level 3 Service Program

The ultimate protection to keep critical workstations and users operational.

  • Security Patch Management
  • System Log Monitoring
  • Virus Protection Management
  • Daily System Audits
  • End User Support Portal
  • Monthly Management Reports
  • Application Deployment
  • Application Addition and Change Notification
  • Hardware Change Notification
  • Security Log Monitoring
  • Application Log Monitoring
  • Spyware Removal and Management
  • Bandwidth Usage Tracking
  • Asset Management
  • Report Generation
  • Remote Management
  • End User Remote Control
  • Desktop Policy Enforcement
  • Backup and Disaster Recovery
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